Covid-19 Resources

Mainstreet Australia is committed to keep you and your business up to date with all the information we can provide in the hope it will help you, your business, your team and your community to get through this crisis. We will be pulling information from State and Federal Government along with the ATO, NRA as well as you, our members.

Additionally, we are pleased to announce the appointment of a COVID-safe officer, with thanks to support from the Victorian State Government. Natalie McColl will be able to help with QR codes, density limits, event compliance, Government support and materials available and more. Please contact her via email with any questions or queries you may have and she’ll be happy to help.

It is now mandatory for ALL businesses to use the Victorian Government QR Code Service and ensure that customers check in. Cleaning, signage, record keeping, and other COVIDSafe requirements continue to apply.     

Below are some links to State Government resources to assist you:

  • QR Code – It is now mandatory for all businesses to use the Victorian Government QR Code Service and ensure that every customer scans in on entry. 
  • Density Limits – As we ease out of restrictions the density limits will apply and it is important that you remind customers to not enter your business if they are feeling unwell. To assist businesses to determine density limits an online calculation tool has been developed.   
  • COVID-19 Posters – The State Government has produced a series of COVID-19 posters that can be downloaded, printed and displayed in your store. These posters are also available in multiple languages. It is recommended that you visit this website and download and display the posters that are relevant to your business. 

Victorian Government COVID-19 update: 20 August 2021

The Victorian Government has announced a new round of support for small and medium businesses most affected by the extension of public health restrictions in Melbourne.

A joint Commonwealth and Victorian Government package will ensure that the current level of support will continue during the extension of the lockdown to 11:59pm on Thursday, 2 September.

Most of the $807 million package will flow automatically to more than 110,000 businesses in industries ranging from hospitality to non-essential retail, accommodation, events businesses, hairdressing and beauty services.

The package includes:

Business Costs Assistance Program

More than 110,000 businesses in metropolitan Melbourne will automatically receive payments of $5,600 ($2,800 per week) through a $625 million injection.

The Business Costs Assistance Program provides support for businesses that are significantly affected due to the lockdown but continue to incur costs.

Licensed Hospitality Venue Fund 2021

Automatic payments of $5,000, $10,000 and $20,000 per week will be made to about 7,000 licensed hospitality premises in metropolitan Melbourne that have previously received grants under the Licensed Hospitality Venue Fund 2021 or July Extension programs. An additional $110 million has been allocated to the new licensed hospitality venue initiative.

Payment amounts are based on the capacity of premises: $5,000 for a capacity of up to 99 patrons, $10,000 for a capacity of 100 to 499 patrons and $20,000 for a capacity of 500 or more. 

Small Business COVID Hardship Fund

An additional allocation of $72 million will boost the Small Business COVID Hardship Fund, with grants increasing from $10,000 to $14,000 available to small and medium sized businesses across the state.

The fund will help up to 18,000 businesses that have been ineligible for business support programs and have experienced a reduction in revenue of at least 70 per cent.

Businesses that are legally allowed to operate but are restricted in their ability to generate revenue – such as a food store located at a shopping centre or a manufacturer supplying goods for closed venues – will be among those businesses that could be eligible.

COVID-19 Disaster Payments

Eligible workers across the state who lose work due to the lockdown will be able to access the Commonwealth’s COVID-19 Disaster Payment, as will individuals who are sole-traders and do not qualify for Victorian Government support programs.

The COVID-19 Disaster Payment is administered through Services Australia. The payment is set at $450 for people who have lost 8-20 hours work over seven days and $750 for 20 hours or more. People who receive certain Commonwealth income support are eligible to receive a $200 payment where they have lost eight hours work or more due to the lockdowns.

Victorian micro-businesses and sole traders who wish to apply for the Commonwealth COVID-19 Disaster Payment can receive assistance in making their application via the Business Victoria Concierge Service on 13 22 15.

Victorian Government COVID-19 update: 21 July 2021

A new jointly funded package from the Victorian and Commonwealth Governments will give Victorian small and medium businesses the extra support and confidence they need to recover from the recent lockdown.

The package will deliver an additional $400 million in support to thousands of businesses and includes a $156 million Business Continuity Fund, a new $85 million Small Business COVID Hardship Fund as well as support for commercial tenants and landlords.

It will also build on Victorian Government support for licensed hospitality and alpine venues, with $70 million for the Licensed Hospitality Venue Fund 2021 and $9.8 million for Alpine Business Support.

New Support Programs:

Business Continuity Fund

A $156 million Business Continuity Fund will be established to deliver $5,000 grants to up to around 30,000 businesses that remain impacted by capacity limits placed on businesses by necessary public health restrictions.

Twenty-four eligible sectors are covered by the fund for businesses including gyms, cafes, restaurants, catering services and hairdressers.

Recognising businesses located in the CBD will continue to be impacted due to restrictions on the number of staff allowed in office buildings, they will be eligible to receive an additional $2,000.

To receive this funding, businesses must have received or be eligible for the Business Cost Assistance Program Round Two.

Licensed Hospitality Venue Fund 2021

The Licensed Hospitality Venue Fund will receive a $70 million boost, with grants of up to $20,000 to support licensed venues as their operations continue to be impacted by current restrictions.

These grants recognise that larger venues depend more on dine-in and have higher operating costs, so need more support than smaller operations. An additional $2,000 will also be made available to the business if it is located within the CBD.

To receive this funding, venues will need to have received or been eligible for the Licensed Hospitality Venue Fund 2021.

Commercial Tenancy Relief Scheme

The reintroduced Commercial Tenancy Relief Scheme will ease pressure by providing rent relief for eligible tenants, while separate support will be provided to landlords who do the right thing by their tenants.

The Scheme, fully funded by the Victorian Government, will be available to businesses with an annual turnover of less than $50 million and have suffered a decline in turnover of at least 30 per cent due to coronavirus.

Landlords will be required to provide proportional rent relief in line with a business’s reduction in turnover. A mediation service for tenants and landlords will further support fair tenancy negotiations.

Tenants and landlords will be encouraged to enter negotiations directly, with the Victorian Small Business Commission (VSBC) available to provide mediation if parties cannot reach satisfactory agreement. Landlords will not be able to lock out or evict tenants without a determination from the VSBC.

Legislation will shortly be introduced to enact the Scheme, which will be applied from today to ensure rent relief can start immediately.

An $80 million hardship fund for landlords who provide rent relief to eligible tenants will be created, with further details to be confirmed in due course.

Tenants and landlords can contact the Victorian Small Business Commission for further information on 13 87 22 or visit

Small Business COVID Hardship Fund

A new $85 million fund will be established to support small businesses who have not been eligible under existing business support funds.

Small businesses with a payroll of up to $10 million who have experienced a 70 per cent or greater reduction in revenue will be eligible for grants of up to $5,000.

Alpine Business Support Program

Alpine Business Support will receive a further $9.8 million to deliver grants of between $5,000 and $20,000 to 430 Alpine based businesses in recognition of restricted inter and intra-state travel during the peak winter season.

The funding also includes an additional $5 million support to alpine resort operators and management boards.

Commonwealth Government COVID-19 Disaster Payment

Individuals may also be eligible for financial support through the Commonwealth Government’s COVID-19 Disaster Payment.

Most microbusinesses not registered for GST are eligible for the COVID-19 Disaster Payment of $600 or $375 per week.

The Victorian Government is establishing a concierge service to help these businesses access this support.

Further information on these programs will be available soon at

Call the Business Victoria hotline 

13 22 15 

For the latest information on the COVID-19 response, how this affects businesses, how to keep their workplace safe and advice on how to plan for dealing with the current situation and anticipate likely developments. The hotline can also provide information about support services and what financial assistance might be available

$450 COVID-19 test isolation payment

Did you know that, if you are required to take a COVID test and isolate, you may be eligible to claim $450 to recoup lost income for the isolation period? This payment DOES apply to business owners also.

See more info and apply here.

$450 COVID isolation payment
COVDSafe Deep Cleaning Rebate

COVDSafe Deep Cleaning Rebate

A rebate of up to 80 per cent of cleaning costs (capped at $10,000 per site) is available to eligible businesses where a person suspected or confirmed to have coronavirus (COVID-19) has been on the premises or worksite when they may have been infectious. The rebate will be given through a grant application process.  Apply here.

Other Resources

Employer Guide

Managing the workplace in the face of the outbreak – Victorian Chamber of Commerce.

Australian Retailers Association

The Australian Retailers Association have a wide range of recoursed from posters to FAQ and more

Coronavirus and Australian workplace laws

We encourage employees and employers to work together to find the most beneficial and workable solutions that suit their individual workplaces and circumstances. Working together, there are various options to help business and employment continuity through this time.

Continuity of business is a significant issue for employers and their employees during this unprecedented and difficult time. Our interactive graphic below outlines the options available to businesses affected by the coronavirus (COVID-19) outbreak and the implications for employees. Click on each section below for information and links to relevant information.

Businesses and people affected by the coronavirus outbreak may also be eligible for government financial support. See Fair Work Ombudsman COVID19 information for further information. 

Health Information and guidance

Visit the Australian Government Coronavirus (COVID-19) health alert.

Visit Victorian Government Department of Health and Human Services or for simplified Chinese translations visit the information page for the Chinese community. For other languages please call the Translating and Interpreting Services on 131 450

The Department of Health and Human Services offer all information in all languages – Translated resources coronavirus disease (COVID19)

The Victorian Chamber’s advice on protecting your employees.

You can also find a collection of coronavirus (COVID-19) resources in both English and Simplified Chinese at the Australian Government Department of Health

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